Frequently Asked Questions
I’m new to indoor cycling, can I keep up?
We LOVE our first-time riders! We think you’re pretty awesome for trying something new and will make sure you know the ins and the outs so you feel like a pro after your very first class. No need to worry about keeping up. You are in control of the intensity 100% of the time and we will never put you on the spot. We always ride in a room that is lit only by black and colored lights and to the soft glow of our Himalayan salt lamps. Please arrive 15 minutes prior to your first class. We will give you a little tour of the studio and get you set up from the shoes to the bike fitting.
When should I arrive?
We operate on a “5 minute rule” meaning you need to be checked in for your ride at least 5 minutes prior to the scheduled class start time. If this is your first time here, please arrive 15 minutes prior to class. If you are not here 5 minutes prior to class start time we may give your seat away to a drop-in rider and you will forfeit your class. We do understand that life can be unpredictable and sometimes you will run a little late. If you are on your way please call the studio at 401-816-0404 and we would be more than happy to hold your seat. We cannot allow any rider arriving more than 5 minutes after class start time to ride. Late-cancels and no-shows will result in forfeiting your class via your MINDBODY account.
What should I wear?
Wear clothing that you are ready to sweat in! Tighter fitting work out clothes are usually best. Avoid loose fitting pants since its possible to get caught in the pedals.
Do I need cycling shoes?
Yes! Just like you wear your running shoes for running you wear your cycling shoes for cycling! Cycling shoes provide a more secure position on the pedals enabling you to work much more efficiently and produce more powerful pedal strokes. Bring your own cycling shoes (our pedals are SPD compatible) or rent in-studio for $3.
Please note, our pedals are also equipped with cages for sneakers. If you choose to ride in sneakers make sure they have stiffer sole for a more comfortable ride.
How do I sign up?
Start by making an account with our studio via MINDBODY. From your account you’ll easily be able to buy ride credits and book your classes. If you have any questions about making an account with MINDBODY email us at firstname.lastname@example.org if you need any help!
Sign ups for classes are available online via MINDBODY and our booking window is currently 14 days out. Always feel free to drop-in for a class, we would love to ride with you!
Do I need to make a reservation for class?
Since classes can fill up fast we do recommend that you always book online in advance to guarantee a bike. We do welcome drop-in riders, but keep in mind that classes may already be full. You can make a reservation online up to 14 days in advance. We do not accept unpaid reservations over the phone or in person. You must have a valid class or class package on your account in order to reserve a bike.
Can I cancel my reservation?
How does the waitlist work?
To cancel your reservation please do so via your MINDBODY account at least 5 hours prior to your scheduled class. If you cancel after the 5 hour window or “late cancel” you forfeit your ride. We do not offer refunds for missed classes. All “unlimited” class packages are subject to $5 late-cancel and $10 no-show fees per occurrence.
We cannot process reservation cancelations via our social media accounts or email.
Waitlisting is a great way to get into the class you register for and it's not uncommon to move through an entire waitlist so chances are always VERY high that you will get in. We will automatically add you to the roster up to 1 hour before class start time.
We will call you if a spot opens up <1 hour before class start time if you are still on the waitlist.
Two-way texting is an account option to manage your waitlisted reservations. Please keep in mind that our cancellation policy applies to waitlisted reservations. Replying "N" to your reservation in the 5-hour late cancel window performs a late cancel on your account. Replying "N" outside of the cancellation window performs an early cancel on your account.
Please remember that when you waitlist for a class you are signing up for the class in the event that a spot opens up. If at any point you decide you would no longer be able to attend, please remove your waitlisted reservation via your Mindbody account to avoid being added to the roster in the late cancel window.
If your waitlisted reservation drops in "unpaid" because you do not have enough class credits on file to hold the reservation you may be charged the single class price of $15.
Sign up for text message notifications by texting “START” to: 774-425-7597
What is your refund policy?
We have a no-refund policy.
Do you have changing rooms?
We don't have designated changing rooms but you are welcome to use our large bathroom to change in.
Do you have space to store my things during class?
Yes! We have cubbies in the lobby that you’ll be able to keep your things in. We do suggest that you don't bring any valuables with you to class.
We hold a strict no cell phone policy in-studio. We offer cell phone charging in the lobby so your phone can plug-in while you un-plug!
I would like to rent the studio for an event, who do I contact?
If you have an event where you would like to rent the studio for a class please email Kayla at email@example.com for more information. We would love to work with you for a charity, birthday parties, corporate events, bachelorette parties etc. We are super flexible, fun and offer lots of options when planning your special ride!
I'm interested in becoming part of the SALT Cycle team, who do I contact?
If you are interested in working at our front desk or becoming an instructor please email your resume to Kayla at firstname.lastname@example.org and tell us a little bit about what you would like to do and why you would like to work with us and we will get back to you!
Ready to Ride? Sign up here →
Terms + Conditions
TERMS AND CONDITIONS / BOOKING POLICIES
Please read these Terms and Conditions carefully, as they contain important information regarding your legal rights, remedies, and obligations and in using this website you are deemed to have read and agreed to the following Terms and Conditions:
The following terminology applies to these Terms and Conditions, Disclaimer Notice and any or all Agreements: “Client”, “Member”, “Visitor”, “You”, and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us” refers to our Company (SALT Cycle Studios, LLC dba SALT Cycle Studio also SALT Cycle). “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, either the Client or Ourselves. All terms refer to the offer, acceptance or consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect to the Company’s stated services and products, in accordance with and subject to prevailing Rhode Island Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
The SALT Cycle Studios, LLC website allows users to receive information about SALT Cycle, as well as book, cancel, and pay for services and products offered at SALT Cycle Studio facilities. The services offered by SALT Cycle Studio include but are not limited to the www.saltcyclestudios.com website, which is hosted in the United States.
CANCELLATION AND BOOKING POLICIES
In order to cancel a class at SALT Cycle Studio, you may cancel online or by calling the studio NO LESS THAN 5 hours prior to your scheduled class. Once your reservation is cancelled by this time, your class credit will be returned to your account. If you have not cancelled your reservation no less than 5 hours prior to your scheduled class time, the online system will only permit the cancellation as a “late cancel” and you forfeit the class.
Cancellations via electronic mail (email), Facebook messenger, Instagram, or text message will not be taken and you will be charged.
You can cancel your reservation in the following ways:
1 Login to your SALT Cycle Studios LLC account via Mindbody and cancel scheduled class.
2 Call the SALT Cycle Studio to have us cancel the class for you.
SALT Cycle Studios, LLC 401-816-0404
If you attempt to cancel a reservation past the 5 hour window, the class is forfeited. If you do not have a working card on file, your class will be forfeited. If you do not cancel and do not show up to your class, your class is forfeited. The “no show” and “late cancel” policy apply to ALL packages equally regardless of unlimited status or special package pricing.
If you book multiple classes, or wait list multiple classes, you are solely responsible for cancelling your classes within the bounds of the cancellation policy. SALT Cycle staff cannot be held responsible for accidental bookings by clients or double bookings or double wait listed classes made by clients.
If you add yourself to a wait list, you are solely responsible for managing your bookings and for cancelling your classes within the bounds of the cancellation policy. The system will auto populate clients into class from the wait list as other clients with confirmed spots cancel. Please be aware that we release bikes EXACTLY five minutes prior to the start of class to those on the wait list. If you are running late, please CALL the studio and speak with a front desk staff member to assure we hold your bike.
SALT Cycle staff will add drop-in wait listed clients in the order in which they were added to the wait list by the computer system, top to bottom, and EXACTLY 5 minutes prior to the start of class. There is no wait list priority given for early arrival.
You MUST SIGN IN next to your name upon arrival. If you do not sign in, we may release your bike to another guest 5 minutes prior to the start of class. DO NOT ASSUME THE FRONT DESK STAFF KNOWS YOU ARE IN ATTENDANCE.
PACKAGE PURCHASES AND CREDIT CARDS ON FILE
By purchasing a package from SALT Cycle, you agree to our terms and conditions in full. Packages cannot be shared between clients. Unlimited and auto debit contract clients are required to keep a credit card on file. If a client holding an unlimited or auto debit package does not keep a card on file, their contract will be terminated and the package will not renew if holding an auto debit package. If a client on an unlimited or auto debit contract either cancels late or does not show to class, and no credit card is on file, the package will be reduced by one day and the auto debit contract suspended.
Specially priced expiring packages may not be extended, transferred, refunded, shared, or frozen. Packages that expire will activate upon purchase. SALT Cycle staff will not adjust or extend special packages due to wait listed classes or accidental bookings thorough the acts or omissions of clients. The expiration date set on an expiring package is the date on which the package may no longer be used. Clients purchasing expiring packages do so with the understanding of these terms and agree to be bound by such.
AUTO DEBIT CONTRACTS
The following terms and conditions apply if you are enrolled in an unlimited auto-debit contract:
I, the Client, authorize SALT Cycle Studios, LLC dba SALT Cycle Studio, on a recurring basis, automatically charge the debit or credit card account I specified, for monthly payments due on my unlimited auto-debit plan associated with my account.
I understand that SALT Cycle Studios, LLC dba SALT Cycle Studio initiate transfers/charges pursuant to this authorization not to exceed the amount shown on my auto debit contract. SALT Cycle Studios, LLC dba SALT Cycle Studio will initiate charges each month on the date my contract is set to renew.
SALT Cycle Studios, LLC dba SALT Cycle Studio may discontinue processing of recurring charges if the Company is unable to secure funds from my debit or credit card I have authorized due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information I provided. I understand that the SALT Cycle Studios, LLC dba SALT Cycle Studio booking system via Mindbody allows for booking through the week regardless of the renewal date of my contract. I understand that if I am booked in classes past the date of renewal, and my credit or debit card fails to bill properly, I will be removed from any classes past the renewal date and notified via electronic mail. I understand that if I am removed from class due to the circumstances as described, it may not be possible to place me back into the class for which I was originally booked and that I will not be given any priority in wait listed classes. I also understand that it is my responsibility to keep my card on file current and my billing address and zip code accurate. SALT Cycle Studios, LLC dba SALT Cycle Studio will not be held responsible for errors in processing due to expired or inaccurate information.
Riders must be 4’11” at minimum to participate in classes at SALT Cycle.
WHAT TO EXPECT IN CLASSES AT SALT CYCLE
SALT Cycle conducts high intensity, choreographed, cardio classes on a stationary bicycle. Please be aware that temperatures may reach 85° in certain classes. Music will be played which may contain explicit language. If you are sensitive to heat or explicit music, please check with our front desk staff to find the right instructor to meet your needs.
INTELLECTUAL PROPERTY RIGHTS
“SALT Cycle Studios, LLC”, “SALT Cycle Studio”, and the wheel logo and other graphics, logos, designs, page headers, button icons, scripts are service marks, trademarks, and/or trade dress of SALT Cycle Studios, LLC dba SALT Cycle Studio and may not be used by you for any other reason other than as expressly permitted by these terms. You have the right to view, electronically copy, and print in hard copy portions of this Website for the sole purpose of making class reservations or other personal use. Any other use of the materials on this Website without the prior written permission of SALT Cycle Studios, LLC dba SALT Cycle Studio is strictly prohibited.
Choice of Law of this Website, and your use hereof, is governed by the laws of the State of Rhode Island, without regard to Rhode Island’s choice of law provisions, and any claim arising from your use of this website must be brought in Rhode Island.
SALT Cycle Studios, LLC dba SALT Cycle Studio may revise these terms and conditions by updating this posting. By using this Website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms and Conditions to which you are bound.